Terms of service

General Terms and Conditions

1. General & Contractual Relationship

1.1 Your booking is with Silver Tiger Travel BV, registration number (KVK): 85729973.

1.2 By acquiring a ticket or package, a contractual relationship is established between the Client and the respective Promoter of the Event (e.g., Formula 1, circuit owners).

1.3 The Client is bound by the specific terms and conditions of the Promoter in addition to these terms. Silver Tiger Travel BV acts as an intermediary or organizer and is not responsible for changes made by the Promoter to the event schedule, venue, or security protocols.

2. Pricing and Payments

2.1 The price printed on your F1 entrance ticket may not match the price paid on your booking. Silver Tiger Travel BV sources tickets from various suppliers and adds a service margin for procurement, handling, and delivery.

2.2 Pricing Errors: If an honest error occurs in displayed prices, Silver Tiger Travel BV reserves the right to:

- Request the difference in payment before confirming the order.

- Cancel the order and provide a full refund of any monies paid.

2.3 Clearing: A successful payment does not guarantee a booking. Confirmation only occurs once funds are fully cleared and availability is verified with the supplier.

3. Cancellation and Refund Policy

3.1 Strict Non-Refundability: All tickets and travel packages are non-refundable and non-transferable once confirmed.

3.2 If Silver Tiger Travel BV is unable to fulfill a booking request after payment, the Client will be offered an alternative booking or a full refund.

3.3 No refunds will be issued for uncollected tickets or for Clients who fail to arrive at the event for any reason (including visa issues or travel delays).

4. Force Majeure & Liability

4.1 Silver Tiger Travel BV is not liable for failure to perform its obligations if such failure is due to Force Majeure (Unavoidable and Extraordinary Circumstances). This includes, but is not limited to: acts of God, war, terrorism, pandemics, strikes, extreme weather, or the cancellation of the event by the Promoter.

4.2 In the event of a Force Majeure cancellation, Silver Tiger Travel BV’s liability is limited to the refund policies provided by the primary suppliers (Promoters/Hotels). Service fees and margins are non-refundable.

5. Travel Insurance & Health

5.1 Mandatory Recommendation: Silver Tiger Travel BV strongly advises all Clients to take out comprehensive travel insurance that includes coverage for ticket cancellation, medical emergencies, and travel disruption. 

5.2 Clients are responsible for ensuring they meet all health and entry requirements (visas, vaccinations) for the destination country.

6. Package Travel Compliance (EU Directive)

6.1 If your booking includes more than one travel service (e.g., ticket + hotel), it is considered a Package.

6.2 Silver Tiger Travel BV maintains mandatory Insolvency Protection. In the unlikely event of our insolvency, payments will be refunded or the Client will be repatriated if transport was included.

6.3 Duty of Care: If you encounter difficulty during your trip, we will provide appropriate assistance, including information on health services, local authorities, and consular assistance. We reserve the right to charge a reasonable fee for such assistance if the difficulty is caused intentionally or through the Client’s negligence.

7. Complaints and Disputes

7.1 Any complaints regarding your booking must be submitted in writing to Silver Tiger Travel BV within 30 days of the event conclusion.

7.2 These terms are governed by Dutch Law. Any disputes shall be submitted to the exclusive jurisdiction of the courts in the Netherlands